Information we collect
We only collect what we need to deliver your purchase and answer your questions.
- Contact details you enter yourself — name, email address, phone number, and billing or delivery address at checkout or on the consultation form.
- Order details — which equipment, printed guides, programs, meal plans, or coaching packages you purchased and when.
- Consultation notes — the goals and training information you choose to share with a coach.
- Basic technical data — pages visited and approximate location, used to understand which products people look for.
Payment information
We do not see or store your full card number. Payments are handled by our payment processor, which receives your card details directly and shares only the result of the transaction with CHF Fitness.
How we use your information
Your information is used to process and deliver your order, provide coaching you requested, respond to support messages, and keep records required for accounting.
We do not sell your personal information, and we do not send marketing emails unless you ask us to.
Who we share it with
We share data only with the services needed to run the store — our payment processor, website host, email provider, and delivery partners for physical orders. Each receives only what their part of the job requires.
How long we keep it
Order records are kept as long as needed for accounting and tax purposes. Consultation notes are kept for the duration of your coaching, then deleted on request.
Your choices
You can ask for a copy of the information we hold about you, ask us to correct it, or ask us to delete it. Email hello@chffitness.com and we will respond within 30 days.
Cookies
The site uses cookies and local storage to remember what is in your cart. These are required for the store to work and are not used for advertising.