Physical products
Contact us within 14 days of delivery if you want to return an unused physical product. It must be in its original condition with its packaging and included parts.
If an item arrives damaged, faulty, or incorrect, send us your order details and a description of the issue so we can arrange a replacement or refund.
Digital products
Because downloadable programs and meal plans are delivered instantly and can be kept permanently, we cannot accept a digital return once the file has been downloaded.
That said, we would rather fix a problem than keep money from an unhappy customer. The cases below are always refunded.
Digital refunds
- You were charged twice for the same order.
- The file is missing, corrupted, or the wrong product was delivered and we cannot fix it.
- You have not downloaded or opened the product and you ask within 14 days of purchase.
Coaching and consultations
An unused consultation can be refunded up to 24 hours before the booked time. After a session has taken place it cannot be refunded, but we will happily rebook if there was a technical problem on our side.
For multi-session coaching packages, we refund the sessions that have not yet been delivered.
How to request a refund
Email hello@chffitness.com with your order email and what went wrong. We reply within 3 business days. Approved refunds go back to the original payment method and usually appear within 5–10 business days, depending on your bank.
Results are not a basis for a refund
We cannot refund a program because it did not produce a particular result, since that depends on how consistently it is followed. If you are unsure whether a program fits you, book a free consultation before buying and we will tell you honestly.